Vol. 3 No. 2 (2023): African Journal of Artificial Intelligence and Sustainable Development
Articles

Streamlining Administrative Processes in Healthcare through Robotic Process Automation: A Comprehensive Examination of RPA's Impact on Billing, Scheduling, and Claims Processing

Harini Devapatla
Automation Engineer Lead, Amerihealth Caritas, USA
Srikantha Reddy Katti
Sr. Principal Consultant, Genpact, Poland
Cover

Published 21-12-2023

Keywords

  • Robotic Process Automation,
  • Healthcare Administration,
  • Billing,
  • Scheduling,
  • Claims Processing,
  • Operational Efficiency,
  • Cost-effectiveness
  • ...More
    Less

How to Cite

[1]
H. Devapatla and S. Reddy Katti, “Streamlining Administrative Processes in Healthcare through Robotic Process Automation: A Comprehensive Examination of RPA’s Impact on Billing, Scheduling, and Claims Processing”, African J. of Artificial Int. and Sust. Dev., vol. 3, no. 2, pp. 14–27, Dec. 2023, Accessed: Dec. 22, 2024. [Online]. Available: https://africansciencegroup.com/index.php/AJAISD/article/view/15

Abstract

Robotic Process Automation (RPA) presents a promising avenue for revolutionizing administrative processes within the healthcare sector. This paper delves into the intricate landscape of RPA implementation in healthcare administrative tasks, with a primary focus on billing, appointment scheduling, and claims processing. Through an extensive review of existing literature and case studies, this research assesses the efficacy of RPA in streamlining these critical functions, highlighting its potential to enhance operational efficiency and cost-effectiveness. The abstract scrutinizes the challenges encountered in RPA adoption, ranging from technological limitations to organizational resistance, and proposes strategies for mitigating these hurdles. Furthermore, it sheds light on the future prospects of RPA in healthcare administration, envisioning its role in driving transformative changes and fostering innovation.

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